{"id":2162,"date":"2025-03-10T12:54:58","date_gmt":"2025-03-10T11:54:58","guid":{"rendered":"https:\/\/sc24.local\/?page_id=2162"},"modified":"2026-08-19T17:05:49","modified_gmt":"2026-08-19T15:05:49","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.santacole.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n
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Orders & Shipping<\/h3>\n<\/div>\n\n\n\r\n
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Do you ship to my country? <\/h3>\n \n <\/div>\n \n
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We ship across the European Union. If you’re outside the EU, you can find a trusted distributor near you on our Where to Buy<\/a>.<\/p>\n<\/div>\n\n<\/div>\n <\/div>\n <\/div>\n\n<\/div>\n\n\n\n\n\n

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When will my order be ready?<\/h3>\n \n <\/div>\n \n
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Most of our pieces are made by hand in small runs, which means not everything is available off the shelf. Once your order is confirmed, our sales team will reach out directly to let you know about availability and lead times. If you’d like to check before buying, contact us<\/a>.<\/p>\n<\/div>\n\n<\/div>\n <\/div>\n <\/div>\n\n<\/div>\n\n\n\n\n\n

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How do I track my order?<\/h3>\n \n <\/div>\n \n
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Once your order leaves our warehouse, we’ll let you know by email. From there, the carrier will contact you directly with your tracking details.<\/p>\n<\/div>\n\n<\/div>\n <\/div>\n <\/div>\n\n<\/div>\n\n\n\n\n\n

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My order arrived damaged. What should I do?<\/h3>\n \n <\/div>\n \n
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We’re sorry to hear that. You can fill in our Claims form<\/a> and we’ll sort it out from there. You’ll need your invoice number, which comes attached to your shipping confirmation.<\/p>\n<\/div>\n\n<\/div>\n <\/div>\n <\/div>\n\n<\/div>\n\n\n\n\n\n

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Can I cancel or return an order?<\/h3>\n \n <\/div>\n \n
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You can cancel up to 12 hours after receiving your order confirmation. Returns are accepted within 14 working days of receiving your order. In both cases, contact us<\/a> and we’ll guide you through the process.<\/p>\n<\/div>\n\n<\/div>\n <\/div>\n <\/div>\n\n<\/div>\n\n\n\n\n\n

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Do Santa & Cole products come with a guarantee?<\/h3>\n \n <\/div>\n \n
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All our products carry a three-year guarantee.<\/p>\n<\/div>\n\n<\/div>\n <\/div>\n <\/div>\n\n<\/div>\n\n\n<\/div>\n\n\n\n

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Products<\/h3>\n<\/div>\n\n\n\r\n
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Where can I find technical information and specifications?<\/h3>\n \n <\/div>\n \n
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Each product page includes its key information, right below the product configurator. All technical sheets can also be found on our Resources & Downloads<\/a> site.<\/p>\n<\/div>\n\n<\/div>\n <\/div>\n <\/div>\n\n<\/div>\n\n\n\n\n\n

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Can products be customized or adapted?<\/h3>\n \n <\/div>\n \n
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Yes. We work on customized adaptations for specific projects, subject to minimum quantities and editorial validation by our team. Tell us what you have in mind through our contact form<\/a> and we’ll take it from there.<\/p>\n<\/div>\n\n<\/div>\n <\/div>\n <\/div>\n\n<\/div>\n\n\n\n\n\n

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Can I order spare parts?<\/h3>\n \n <\/div>\n \n
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Yes \u2014 we design our products to be repairable. You can find available spare parts here<\/a> or directly on your product’s page.<\/p>\n<\/div>\n\n<\/div>\n <\/div>\n <\/div>\n\n<\/div>\n\n\n\n\n\n

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Can I send my lamp in for repair?<\/h3>\n \n <\/div>\n \n
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Yes. Send it to our workshop in Cardedeu, Barcelona, and we’ll take care of the rest. Average repair time is 4 to 6 weeks. Please note that we don’t cover shipping costs in either direction, and all repairs are handled exclusively at our facilities \u2014 we don’t have local agents. To get started, fill in our Repairs form<\/a>.<\/p>\n<\/div>\n\n<\/div>\n <\/div>\n <\/div>\n\n<\/div>\n\n\n\n\n\n

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When is El Mercadillo?<\/h3>\n \n <\/div>\n \n
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El Mercadillo, our archive sale, takes place twice a year at our warehouse. We announce dates each time through our channels, so follow us there to be the first to know.<\/p>\n<\/div>\n\n<\/div>\n <\/div>\n <\/div>\n\n<\/div>\n\n\n<\/div>\n\n\n\n

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Dimming & Regulation<\/h3>\n<\/div>\n\n\n\r\n
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Our catalog includes two regulation systems \u2014 DALI and 1-10V \u2014 for LED products, designed for professional installations. Bulb products work with standard phase-cut installations.<\/p>\n<\/div>\n<\/div>\n\n\n\r\n

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Can I convert a phase-cut product to DALI?<\/h3>\n \n <\/div>\n \n
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Yes, with a DALI phase-cut converter, which you can source separately.<\/p>\n<\/div>\n\n<\/div>\n <\/div>\n <\/div>\n\n<\/div>\n\n\n\n\n\n

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Can I install a DALI or 1-10V product if I have a phase-cut installation?<\/h3>\n \n <\/div>\n \n
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You can install it, but you won’t be able to dim it \u2014 the light will run at full intensity. If you need wireless regulation in that context, we recommend using a Casambi.<\/p>\n<\/div>\n\n<\/div>\n <\/div>\n <\/div>\n\n<\/div>\n\n\n\n\n\n

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My lamp flickers or won’t dim. Why?<\/h3>\n \n <\/div>\n \n
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Almost always the bulb. If your lamp takes a replaceable bulb, make sure you’re using a quality dimmable LED \u2014 not all LEDs are dimmable, and even dimmable ones can behave poorly if they’re not compatible with your dimmer.
If the problem persists, you can contact us through our Claims form<\/a>.<\/p>\n<\/div>\n\n<\/div>\n <\/div>\n <\/div>\n\n<\/div>\n\n\n<\/div>\n\n\n\n

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care & maintenance<\/a><\/a>, spare parts<\/a>, repairs<\/a><\/h3>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Orders & Shipping Products Dimming & Regulation Our catalog includes two regulation systems \u2014 DALI and 1-10V \u2014 for LED products, designed for professional installations. Bulb products work with standard phase-cut installations. care & maintenance, spare parts, repairs<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2162","page","type-page","status-publish","hentry","entry"],"acf":{"intro_text":"Frequently Asked Questions<\/em>","logo_galeria":false},"_links":{"self":[{"href":"https:\/\/www.santacole.com\/en\/wp-json\/wp\/v2\/pages\/2162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.santacole.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.santacole.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.santacole.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.santacole.com\/en\/wp-json\/wp\/v2\/comments?post=2162"}],"version-history":[{"count":3,"href":"https:\/\/www.santacole.com\/en\/wp-json\/wp\/v2\/pages\/2162\/revisions"}],"predecessor-version":[{"id":155330,"href":"https:\/\/www.santacole.com\/en\/wp-json\/wp\/v2\/pages\/2162\/revisions\/155330"}],"wp:attachment":[{"href":"https:\/\/www.santacole.com\/en\/wp-json\/wp\/v2\/media?parent=2162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}