Failure to notify within 24 hours will exonerate Santa & Cole from any responsibility regarding the refund.
To ensure the security of your purchases on our website, we use authorized payment agents to help us validate directly with your bank that the card is valid for the purchase. Our payment agent will process your card details in accordance with the international PCI DSS security standards, developed by the banking companies VISA, Mastercard, Diners, American Express and JBC. With this, we certify that your card details are processed with a high level of security. To ensure that your purchases are as secure as possible all your information will be sent in encrypted form using SSL (Secure Sockets Layer) protocols, this means that all information will be transmitted over a secure connection and that your card details cannot be read by third parties.
You can pay for your purchases through external virtual payment platforms (TPV) Visa or PayPal. In order for Santa & Cole to be able to take the necessary steps, you must notify Santa & Cole as soon as possible of any undue or fraudulent charge in the payment method used for the purchase for which the infringement has occurred.
Failure to notify within 24 hours will exonerate Santa & Cole from any responsibility regarding the refund.
To ensure the security of your purchases on our website, we use authorized payment agents to help us validate directly with your bank that the card is valid for the purchase. Our payment agent will process your card details in accordance with the international PCI DSS security standards, developed by the banking companies VISA, Mastercard, Diners, American Express and JBC. With this, we certify that your card details are processed with a high level of security. To ensure that your purchases are as secure as possible all your information will be sent in encrypted form using SSL (Secure Sockets Layer) protocols, this means that all information will be transmitted over a secure connection and that your card details cannot be read by third parties.
You can pay for your purchases through external virtual payment platforms (TPV) Visa or PayPal. In order for Santa & Cole to be able to take the necessary steps, you must notify Santa & Cole as soon as possible of any undue or fraudulent charge in the payment method used for the purchase for which the infringement has occurred.
Failure to notify within 24 hours will exonerate Santa & Cole from any responsibility regarding the refund.
To ensure the security of your purchases on our website, we use authorized payment agents to help us validate directly with your bank that the card is valid for the purchase. Our payment agent will process your card details in accordance with the international PCI DSS security standards, developed by the banking companies VISA, Mastercard, Diners, American Express and JBC. With this, we certify that your card details are processed with a high level of security. To ensure that your purchases are as secure as possible all your information will be sent in encrypted form using SSL (Secure Sockets Layer) protocols, this means that all information will be transmitted over a secure connection and that your card details cannot be read by third parties.
For tangible products, Santa & Cole will make available to you as many shipping methods as possible under the agreements reached between Santa & Cole and different logistics service providers.
For shipments within Spain the usual delivery time is between 3 and 5 working days for products in stock.
For international shipments within Europe, the usual delivery time is between 5 and 7 working days, depending on the country of destination.
For works of art, the usual delivery times are between 10 and 15 working days. For international shipments within Europe the usual delivery time is between 15 and 20 working days, depending on the country of destination.
For orders including larger products, design editions and works of art, delivery may be subject to a longer delivery time. If you have any doubts about the delivery time, you can contact us by sending an email to helo@santacole.com.
Santa & Cole will choose the most appropriate company to make the shipment according to type and geographic region. It arrives directly to the shipping address you have notified us. It is required that there is someone at that address during working hours and a contact telephone number (with a margin of 4-5 hours to coordinate the delivery).
The shipping cost will be calculated by the system during the purchase process and will depend on the country of destination and the product selected.
If for reasons of availability, a product cannot be delivered within the deadlines indicated during the purchase process, Santa & Cole will contact the customer via email within a maximum period of 48 working hours. The customer may choose to cancel the order without any additional cost.
You can pay for your purchases through external virtual payment platforms (TPV) Visa or PayPal. In order for Santa & Cole to be able to take the necessary steps, you must notify Santa & Cole as soon as possible of any undue or fraudulent charge in the payment method used for the purchase for which the infringement has occurred.
Failure to notify within 24 hours will exonerate Santa & Cole from any responsibility regarding the refund.
To ensure the security of your purchases on our website, we use authorized payment agents to help us validate directly with your bank that the card is valid for the purchase. Our payment agent will process your card details in accordance with the international PCI DSS security standards, developed by the banking companies VISA, Mastercard, Diners, American Express and JBC. With this, we certify that your card details are processed with a high level of security. To ensure that your purchases are as secure as possible all your information will be sent in encrypted form using SSL (Secure Sockets Layer) protocols, this means that all information will be transmitted over a secure connection and that your card details cannot be read by third parties.