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Ctra. C-251, Km 5,6
E-08430 La Roca (Barcelona)
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T. +34 938 619 100
F. +34 938 711 767
General. info@santacole.com
Books. publicaciones@santacole.com

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T. +34 902 460 010
F. +34 902 460 020
E. ventas@santacole.com

International


T. +34 938 619 100
F. +34 938 711 767
E. internationalsales@santacole.com

AFTER SALES
Spain


T. +34 902 460 030
F. +34 902 460 020
E. postventa@santacole.com

International


T. +34 938 619 100
F. +34 938 711 767
E. aftersales@santacole.com

INTERNATIONAL OFFICES
United States

2005 Charleston Trace
Roswell, GA 30075
T. +1 404 858 4610
E. usinfo@santacole.com

United Kingdom

39 Dibben Street
London N1 8RH
T. +44 (0) 7596 831 942
E. london.uk@santacole.com

France

45 Allées Jean Jaurès
31000 Tolouse
T. +33 562 877 216
F. +33 562 877 217
E. toulouse.france@santacole.com

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Conditions of online sales

TERMS AND CONDITIONS OF PURCHASE

THESE CONDITIONS WILL APPLY IN THE EVENT THAT YOU (hereinafter the 'USER', 'USER PURCHASER', 'CUSTOMER', or 'YOU') PLACE A PURCHASE ORDER WITH SANTA & COLE NEOSERIES, S.L. (hereinafter 'S&C').

IF YOU DO NOT AGREE WITH THESE CONDITIONS, PLEASE DO NOT PURCHASE PRODUCTS FROM S&C.

1.1. Contracting

These Terms and Conditions expressly regulate the relationship between S&C and a User who purchases any of the products offered by S&C on this website. I, the User, hereby declare that I am a person with the capacity to purchase and have read and understood this Agreement, and agree to its terms.

1.2. International Users

S&C does not guarantee that the products displayed on its website are available outside of Spain. The User must not use the Website or export the Content in breach of Spanish or European legislation. If you access this website from outside Spain, you will be solely responsible for complying with all applicable local laws.

In particular, you accept that final prices may vary from retail prices due to fluctuations in currency exchange that may occur between the time when the reference price is set and the time of purchase.

1.3. Placing orders

To place an order you must first register and create a User Account, providing a billing address and valid payment details. Additionally, you must be of legal age in the jurisdiction that is applicable to you. Once you have completed your order and accepted any particular terms and conditions, if applicable, S&C will send you confirmation of the process by email or similar. This information will also appear in the relevant section of your User Account. In the event that S&C sends you an incorrect order confirmation or you are not in agreement with it, you must change or cancel the order.

1.4. Prices

Sale prices on the website are given in euros, unless otherwise stated. The prices given are merely an invitation to the User to make a payment to S&C and must not be interpreted as directly binding for S&C. Should there be any errors in the prices given on any page of the Website, the User will be informed of this and processing of the order will be cancelled.

Purchases to be delivered within the territory of any Member State of the European Union are subject to VAT or equivalent tax.

Purchases to be delivered in territories of States that are not members of the European Union, the Canary Islands, Ceuta or Melilla, are exempt from VAT. Without prejudice to the above, where applicable, they shall be subject to the taxes that are applicable in such territories.

S&C expressly reserves the right to change, at any time and without notice, prices and offers displayed on the Website regarding products, promotions and other sales and service conditions. The User must check the offer conditions prior to requesting a product or service.

S&C may on occasion display provisional information regarding some products. In the event the information provided does not correspond to the characteristics of the product, the User is entitled to cancel the order without incurring any expense.

All costs of import taxes and/or customs procedures are borne by the buyer.

All taxes will be according to the applicable law in force.

1.5. Terms of payment

You can pay for purchases using the external virtual payment platform (VPT) PayPal, or any other method that is available on the S&C Website at the time of payment.

To allow S&C to take the necessary action, the User must report, as soon as possible, any undue or fraudulent charge in the payment method used for a purchase. If the User does not report fraudulent or undue charges to his account within 24 hours, S&C will have no responsibility to refund the money for the purchase in question.

1.6. Products

  • A.     Deliveries

    For tangible products, S&C will offer the User all methods of delivery possible under the agreements made between S&C and its logistics service providers.

    1)      For deliveries in Spain, the standard delivery time ranges from 4 to 6 business days.

    2)     For deliveries to the rest of Europe, the standard delivery time ranges from 10 to 15 business days, depending on the country of destination.

    S&C will choose the most appropriate company for deliveries according to type and geographic region. The goods are sent directly to the delivery address you give us. Somebody must be at that address during business hours and there must also be a contact phone number (with a margin of 4-5 hours to coordinate the delivery).

    The system will calculate the transportation cost during the purchasing process. The cost depends on the country of destination and the product selected.

    If for reasons of availability a product cannot be delivered within the time specified during the purchasing process, S&C will contact you by email within 48 business hours. The customer will be entitled to cancel the order without incurring any additional costs.

    If there is a change in the price, S&C will notify the customer of the change via email and the customer will be entitled to cancel the order without incurring any additional costs.

    The User understands and accepts that the price of delivery, delivery time, quality of service and the delivery point are subject to the various modes of transport available for differing delivery zones and the availability of the chosen product. S&C does not make deliveries on public holidays, Saturdays or Sundays.

    Furthermore, delivery times may be affected by extraordinary incidents in the logistics services company/s, difficulties in delivering the goods, and/or force majeure. In any event, under no circumstance shall delays with regard to the delivery times specified entitle the User to claim any compensation.

  • B.     Cancellation

    The user may cancel an order by sending an email to shoponline@santacole.com within 48 hours after receiving the order confirmation email. S&C will not accept cancellations after the order has been sent to the logistics company.

  • C.     Warranty

    The provisions of Royal Decree 1/2007 of 16 November 2007, approving the revised text of the General Law for the Defence of Consumers and Users, and other complementary laws, shall apply.

    In incidents that justify the use of the warranty, a repair, replacement of the item, discount or refund shall be made, according to the legal terms established.

  • D.     Returns and withdrawal

    The provisions of Royal Decree 1/2007 of 16 November 2007, approving the revised text of the General Law for the Defence of Consumers and Users, and other complementary laws, shall apply.

    The User has 14 working days from the day the purchase is received to return it. The User must notify S&C within the stipulated deadline and by any means of communication admitted by law of his desire to exercise the right of withdrawal.

    The customer may return any item purchased on the website, provided that the product has not been opened or used and retains its original packing or seal. Return delivery costs are borne by the customer. In such cases, S&C will make a payment to the user to refund the amount of the purchase. S&C will not refund money or resend goods until it has received and checked the condition of the packaging and accessories of the returned good.

    Additionally, the User agrees that the terms of returns (transport costs borne by S&C) are: Faulty goods: S&C will replace the faulty good with the same item or reference when it receives the returned faulty good. In this case, the customer will be charged only for the initial delivery. S&C will cover the cost of the return and new delivery. If the User wishes to exchange the faulty good for a different item or reference, the User covers the cost of the return and new delivery. In the event of product damage or non-compliance during shipping, the User must notify S&C within 7 natural days after receiving the goods by email to shoponline@santacole.com

    1)     Wrong product: S&C will cover the cost of collecting the wrong item and sending the right item that was ordered.

  • E.     Product photography

    Illustrative photographs of the products that are displayed on the Website may differ from the actual appearance of the items photographed due to the filters and balances of photography, as well as differences in the way that screens and/or monitors show images. S&C endeavours at all times to ensure that the colours and tones of the photographs on the website bear the most resemblance to the actual appearance of the items photographed, but it cannot provide any guarantees of this.

  • F.     Customer service

    If you have any queries please write to shoponline@santacole.com or call us on +34 938 462 437 010 (Monday to Thursday from 9am to 1pm and 4pm to 6pm // Friday from 9am to 3pm).

1.7. Applicable law and jurisdiction

The applicable law in case of dispute or conflict of interpretation of the terms that constitute these Terms and Conditions shall be Spanish law, unless the rules protecting consumers and users establish the applicability of different legislation.

To resolve any disputes that may arise in connection with the purchase of products or services offered on this Website, S&C and the User agree to submit to the Courts of the domicile of the User, provided that this is in Spanish territory, or in any other jurisdiction that is applicable under consumer and user protection laws.




IP USER: 54.162.10.211